Polar Help

Reporting problems

In order to properly report problems to us, please provide the information requested below.

  • Output of /polar version

  • List of any external software used, such as plugins

  • Video footage of the problem with alerts and hover debug

  • Provide statistics about your server, these include:

    • Total volume of RAM

    • Amount of players online

    • Volume of swap memory

    • Java version, build name, VM type

  • Provide a list of plugins installed

  • Provide profiler results (Spark, for example)

  • PROVE Polar is at fault and not external factors

For other issues, we kindly ask you to elaborate your problem in detail.